Is it OK to talk to the insurance company?

As a general rule, you should refrain from talking about your case to anyone, except your lawyers at CAC, your doctors and your therapists. It is especially important, however, that you absolutely refrain from discussing your case with any insurance adjuster or investigator working for the defendant’s insurance company. You should not give any statements, oral or written, over the telephone, in person or by mail, to anyone, unless your lawyer (someone from CAC or someone we hire on your behalf) is present. In the case of a request for a written statement, the request should be sent to CAC, who can review it and help you respond to it in a clear and fair manner. Requests for medical records, work records or other types of documentation should be handled out of our offices on your behalf. You should not sign any authorizations sent to you by the defendant’s insurer or investigator.

You also may receive requests for information from your own insurance company, whether it is health, automobile or homeowner’s. In these instances, you may be required to cooperate with these companies in order to keep your insurance coverage intact. However, you should still allow your CAC attorney to review the request with you, in order to assist you in preparing a clear, accurate and truthful response that will not be misunderstood by someone looking at it several years later.

The best rule to follow is, don’t talk to anyone about your case unless you are under a legal requirement to do so. When in doubt about your legal obligations, don’t talk to them before talking to CAC.